Dugdale Communications
National Accounts Program

Dugdale Communications' primary market niche is medium to large enterprise and federal government customers. The following depicts the states where Dugdale has sold and deployed systems for our geographically dispersed national account customers.

Countries in which Dugdale Communications has Managed System Sales and/or Deployment

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Rebate Credit Parameters

• All rebates will be automatically applied as credits toward future purchases.
  
  
• This NAP will include the purchase of any new or used systems, software, and hardware additions and are not limited to the following:
  
  

  Systems	Professional Services
  Software	T & M Labor
  Hardware	Rentals
  Maintenance	Leases

• Purchases will be measured in each calendar year and rebate credits will become eligible for use from the subsequent year.
  
  
• Rebate credits must be used by December 31st or they will be lost.
  
  
• Rebate credits are credits only, not cash.
  
  
• National Accounts customers are eligible to earn a 6% “Quick Pay” discount when 90% or more is paid at time of order.
  
  
• National Accounts customers will have a customer-specific 800 number.
  
  

Rebate Credit Matrix

CREDIT TIER	AGGREGATE PURCHASES For Any Calendar Year	REBATE CREDIT PERCENTAGE
I.	$100,001 - $250,000	1%
II.	$250,001 - $500,000	2%
III.	$500,001 - $750,000	3%
IV.	$750,001 - $1,000,000	4%
V.	Over $1,000,000	5%

Services

Relationship Objectives

Learn Organizational Structure

Define Structure of Relationship

Define Strategic Objectives

Tactical Project Plans

Strategic Service Objectives

Assemble Account Management Team

Prioritize Strategic Plans

Define organization standards

Systems Inventory – General

Define and Attack Problem Sites

Select from Menu of 5 Service Models

Select from Menu of 12 Training Tools

Determine Helpdesk Escalation

On-Site Facilities Management

Strategic Applications Planning and Implementation

Network Configuration Recommendation

Telephony and Information Systems Integration

Develop Telephony Applications

Develop Information Systems Applications

Develop Messaging Applications

Develop IVR Applications

Develop Peripherals Applications

Integrated Implementation Schedule

Contractual Agreements

National Account and Pricing Incentives

System Order and Supports Services Agreement

Technology Assurance Lease Agreement

Facilities Management

Product Information

Administrator Training

Training Programs

User Guides

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National Account Customers

The following is a sampling of customers with geographically dispersed multi-site sites.

Geographically Dispersed Customers That Have Purchased One or More Avaya/Octel Systems From Dugdale Communications and Networked Them

Companies
Adult and Child Mental Health	IMCU
Alcoa	ITT Defense
American United Life	Joseph E. Seagram & Sons
Anacomp	Kightlinger & Gray
CCMSI	Klipsch
Coca-Cola	KPMG Peat Marwick
Compaq	Kroger
Cooper Engineered Products	Krupp Gerlach
Crane Naval Weapons Support Center	Magnetek
DANA Corp.	Michelin Tire
Devro Teepak	Packaging Corp. of America
DiverseyLever	Quinco
DOW Corning	Ryerson Tull
EMC	SMC Pneumatics
General Hotels	V.A. Hospitals
Growmark	Wabash Magnetics
Harman-Becker	Wurth Service Supply
Honeywell	Wright Patterson A.F.B.

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Qualification Criteria

Annual aggregate purchases from DCI in the current or previous calendar year of more than $100,000 plus at least one of the following:

Three or more sites

Sites in 2 or more states and/or countries

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Benefits

Over 10 years of experience with geographically dispersed national accounts

Dedicated account manager

Customer service facilitator

Standardized pricing

Volume discount incentives

Multiple tiers of customer support

“Quick Pay” discount program

Shrink-wrapped applications